: Terms and Conditions

Poole Sea Safari will only allow entry on to the vessels to those passengers who are willing to agree to Poole Sea Safari Terms and Conditions as set out below.

Bookings

1. Bookings can be made on an individual basis or a vessel can be exclusively chartered

2. All Prices are in Pounds Sterling, Poole Sea Safari do not charge VAT on tickets.

3. All passengers prior to boarding the vessel must have paid for their booking in full.

4. All passengers must arrive fifteen minutes prior to the scheduled departure time. This is to ensure that all passengers are prepared for the trip and are wearing life jackets and suitable clothing.

5. Failure to arrive fifteen minutes before the scheduled departure time may, at the total discretion of Poole Sea Safari, result in the cancellation of the passengers booking.

6. Poole Sea Safari reserve the right, if necessary, to deviate from a vessel’s advertised route, or change any time or day of a booking or cancel any booking with or without prior notice to the passenger.

7. Poole Sea Safari will only refund the cost of any cancelled booking if another trip has not been offered, which is at the discretion of Poole Sea Safari, and the cancellation has been made by Poole Sea Safari not the passenger.

8. Poole Sea Safari reserve the right to alter your booking time or day of the vessel if the minimum passenger numbers for sailing have not been reached fifteen minutes before departure.

9. Passengers requests to change a booking time/date must be a minimum of 7days in advance are completely at Poole Sea Safari discretion and will be subject to availability and a £25 admin fee.

10.Poole Sea Safari will not be liable for any expense, loss of time, disappointment, inconvenience, or any other consequential loss suffered by the passenger in the event of a cancellation or postponement of a booking.

11.A valid booking confirmation must be retained at all times and submitted for inspection if required by Poole Sea Safari and/or its employees and/or its agents.

12.Any person attempting to gain admission to the vessel, or being found in the vessel without a valid booking confirmation, may be removed from the vessel and the pontoons.

13.All bookings are non-refundable and non-transferable and cannot be re-sold without prior consent of Poole Sea Safari.

14.If Poole Sea Safari reasonably believes that a booking has been resold without prior consent or has been purchased from any individual, company or organisation other than Poole Sea Safari, then the booking may be cancelled.

15.All children under the age of 16 must be accompanied by an adult, at all times whilst on the vessel and the pontoons. Children between the ages of 16 but under 18 are permitted as passengers of Poole Sea Safari subject to, if requested by Poole Sea Safari and/or its employees and/or its agents, proof of age.

16.Exclusive charter bookings can only be made by persons aged 18 and over.

17.All prices are subject to change without notification.

18.Poole Sea Safari may act as a Managing Agent for large groups and boats may be supplied by alternate companies. In this instance you will be covered by their insurance and the relevant companies terms and conditions will be forwarded to you.

Medical Conditions and Pregnancy

1. Poole Sea Safari do not allow pregnant women, people with existing back complaints or bone disorders to travel on our boats due to safety reasons.

2. Passengers must advise Poole Sea Safari of any medical conditions or disabilities that the passenger(s) are suffering from or have ever suffered from prior to booking, particularly, dizzy spells, epilepsy, back/bone conditions, diabetes, angina or any other heart conditions and pregnancy, (this is not an exhaustive list).

3. Poole Sea Safari will not accept any liability for personal injury, or injury to others and passengers participate entirely at their own risk.

Complaints, Claims & Incidents

1. If the vessel has to return to the Quay due to passenger illness or passenger anxiety or weather conditions (this is not an exhaustive list) Poole Sea Safari has no obligation to provide passengers with a refund or a replacement trip.

2. Replacements trips will only ever be offered at the total discretion of Poole Sea Safari.

3. Any passenger complaints should be made in writing within fourteen days of the complaint and addressed to Bournemouth Sea Safari Ltd, Harrisons, 4Brackley Close, Bournemouth Airport, Christchurch, Dorset, BH23 6SE.

4. Other than liability for death or personal injury resulting from Poole Sea Safari’s negligence, Poole Sea Safari and/or its employees and/or its agents shall not be liable for any loss or damage, direct or indirect, howsoever arising, including without limitation any distress, inconvenience or anxiety caused during the course of any trip undertaken and/or during evacuation from the vessel in the event of breakdown or accident.

5. Poole Sea Safari and/or its employees and/or its agents cannot be held responsible for the weather conditions during your trip.

6. Poole Sea Safari and/or its employees and/or its agents cannot be held responsible if the trip is cancelled, postponed, delayed or reduced in length or time due to the instructions or advice from a third party such as The Maritime Costal Agency, Poole Harbour Master, Emergency Services (this is not an exhaustive list). Refunds or replacement trips will only be offered at the absolute discretion of Poole Sea Safari.

Video Recording & Photography

1. Poole Sea Safari and/or its employees and/or its agents reserve the right to use photographic equipment and/or video recordings and/or other monitoring equipment on or in the vicinity of the vessel which may feature passengers for advertising or promotional materials. Ownership of any intellectual property rights to the photographs and/or video recordings vests in Poole Sea Safari absolutely.

2. Poole Sea Safari allow passengers to take their own photographs and video recordings from a seated position only and Poole Sea Safari accepts no responsibility if any photographic or video recording equipment is lost or damaged during the trip.

3. Poole Sea Safari will only take photographs/video recordings using their own equipment.

4. Poole Sea Safari, and/or its employees and/or its agents will not use passenger’s photographic or video recording equipment.

5. Poole Sea Safari reserves the right to refuse the sale of any photograph or video recording.

6. Poole Sea Safari may, in its absolute discretion, supply a complimentary photograph on certain trips and through ticket resellers. for example, birthdays, anniversaries and stag or hen parties, (this is not an exhaustive list).

7. Poole Sea Safari may, in its absolute discretion, supply a complimentary video recording on certain trips. For example, birthdays, anniversaries and stag or hen parties, (this is not an exhaustive list).

8. Poole Sea Safari bear no responsibility if photographic equipment is not working and clients are unable to purchase or receive a complimentary photo/video recording of their experience.

Clothing & Personal Belongings

1. Passengers should come prepared with suitable clothing that will not be damaged by exposure to water or sunlight.

2. Poole Sea Safari reserves the right to refuse entry onto the vessel if a passenger does not have suitable clothing and refunds are wholly at the discretion of Poole Sea Safari.

3. Poole Sea Safari allows passengers to bring personal belongings onto the vessel, however Poole Sea Safari will accept no responsibility if any personal belongings are damaged or lost at any time whilst on the vessel.

4. Poole Sea Safari accepts no responsibility if any personal belongings are damaged, lost or stolen at any time whilst on the Quayside or pontoons.

Other Terms & Conditions

1. All trips have a maximum number of 12 passengers.

2. The minimum weight of any passenger is 15kg (2.36 stone). Any passenger below this weight will not be permitted onto the vessel.

3. Poole Sea Safari reserves the right, in its absolute discretion, to refuse entry on to the vessels, any person who:

a. has been convicted of a criminal offence which, in the opinion of Poole Sea Safari, is likely to affect the safety or enjoyment of other passengers.

b. has behaved in a manner which, in the opinion of Poole Sea Safari, has, or is likely to have an affect on the safety or enjoyment of other passengers.

c. has used threatening, abusive or insulting words or behaviour to other passengers, other members of the public, or Poole Sea Safari and/or its employees and/or its agents, or in any way behaves in a threatening, abusive or insulting manner.

d. is or appears to be or has been under the influence of alcohol or other controlled substances.

4. Failure to adhere to any instruction issued by Poole Sea Safari and/or its employees and/or its agents may lead to the cancellation or postponement of the trip and/or the removal of any passenger failing to adhere to these instructions from the vessel and/or the pontoons.

5. Passengers must be seated at all times during the trip other than when instructed by Poole Sea Safari and/or its employees and/or its agents.

6. Passengers must wear life jackets at all times during the trip .

7. All offensive weapons or dangerous articles are strictly prohibited from the vessel and or the pier.

8. Passengers may be requested to have their personal belongings searched by Poole Sea Safari.

9. Pets or animals of any nature are strictly prohibited on the vessel and or the pontoons without the prior permission of Poole Sea Safari.

10.Smoking is strictly prohibited on the vessel and or the pontoons.

11.Unnecessary noise, such as from the use of radio sets, mobile phones, video cameras and any other electrical equipment or any behaviour likely to cause annoyance to other passengers or confusion of any kind is not permitted on the vessel and/or the pier.

12.Consumption of food and beverages are strictly prohibited whilst aboard the vessel unless specifically permitted by Poole Sea Safari.

13.If any passenger deliberately or accidentally manually inflates an automatic life jacket other than when they are expressly instructed to do so by Poole Sea Safari and/or its employers and/or its agents then, Poole Sea Safari has the right to request a payment and the passenger has an
absolute obligation to pay £25.00 for its re-assembly.

14.Poole Sea Safari merchandise is for sale, subject to availability; all prices are subject to change.

15.If any provision of these Terms and Conditions are held to be invalid or unenforceable by any judicial or other competent authority, all other provisions of these Terms and Conditions will remain in full force and effect and will not in any way be impaired. If any provision of these Terms and Conditions are held to be invalid or unenforceable but would be valid or enforceable if some part or parts of these Terms and Conditions were deleted, the term and/or condition in question will apply with the minimum modification necessary to make it valid and enforceable.